Returns Policy

Belisama Candles
Return or exchange an item – our 100% money back guarantee
  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt on inspection of the goods, within 10 business days through the paypal system, . Alternatively, if preferred, we will exchange the item.
  • Please note:
    • Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
    • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    • The cost of returning the item to us is your responsibility.
    • Delivery charges are only refundable where goods are faulty and a refund is made.
    • This excludes personalised items
  • Please contact us to arrange the return